What if the item I receive is not the one I ordered?
Usually, we double-check the item before shipping out, therefore this situation happens very rarely. Please send us a picture first, and we will check and confirm first. If it is really a wrong item we send, we will resend the correct one for you, and do not charge any fees. Or make a negotiation if you’d like.
Can you send me more pictures of the desired model?
Sure, you can send the link or full name of the products to customer service to ask for more pics.
How can I set time and date？
You can contact our customer service for setting videos.
if I made the wrong order what should I do?
- if you fill in the wrong address, you can contact our customer service to amend it.
- if you chose the wrong watch or the wrong size, you can contact our customer service as well.
Tip: plz contact our customer service within 3 days after your ordering, if the goods have been shipped out, you have to take responsibility for it by yourself.